No. Registering with Road Dogs is completely free.
Road Dogs is the fastest and most cost-effective way to get service during a breakdown. All you have to do is log in on your desktop or mobile device and request a service. You will get an instant quote and description of the service you will be receiving that must be approved by you. Our completely automated system will then send you instant notifications on the status of your service call and you can track the location of the service provider every step of the way. After the service call is completed, you can even rate the service provider based on your satisfaction.
Just log into your Road Dogs account on your desktop or on your mobile device. No phone calls are needed. Our automated system will take it from there and send you instant notifications every step of the way.
Currently, Road Dogs provides services in all areas of the Burlington, Milton, Oakville, Halton Hills, Caledon, Brampton, Mississauga, Vaughn, Markham, and the City of Toronto.
No. 24 hour call centres are expensive to run, inefficient and outdated. In order to keep the cost of the service call to
a minimum, Road Dogs has developed an online customer portal that allows its customers to quickly and efficiently
request a service call.
Please feel free to call our office during regular business hours which are Monday to Friday, 9:00 A.M. to 5:00 P.M., Eastern Standard Time. Our telephone number is 289-724-2114. You may also send us a question using our ‘Contact Us’ page.
To provide a better, faster and more efficient way to dispatch roadside assistance where all parties involved work together as a team to improve the emergency breakdown experience.
We primarily provide all services for transport trucks and trailers. We also provide services for straight trucks and medium duty trucks.
No. At present, our service provider network does not include automobile service providers. We are therefore unable
to provide emergency road services for automobiles.
To date, our average response time to an emergency breakdown is less than one hour on site.
To date, on average our customer’s equipment is back on the road in less than one and a half hours.
Response times would be greater under uncontrollable circumstances such as weather, road accidents, road
closures and other acts of nature. Response times would also be greater in rural areas where service providers are
few and far apart.
We currently accept Visa, MasterCard and American Express credit card payments and you can also pay with your debit card.
The Road Dogs President owned and operated a truck and trailer repair facility for over thirty years. This experience
allows him to audit each invoice to ensure the proper amounts have been charged for parts and labour.
We coordinate emergency breakdown services such as mechanical mobile truck/trailer repairs, reefer/heater mobile repair services, mobile boost services and mobile fuel delivery. We also provide snow removal services in the winter.
We will immediately contact you to inform you that your vehicle can not be repaired roadside. At that time, you will
have the option to call your own tow truck company and to have the vehicle towed to the nearest service station.
You can begin to use our services immediately when you have any emergency. All you have to do is create an account by clicking on the ‘Create Your Account’ button on our website and then fill out a quick form to let us know a little about you. We recommend that you create your account prior to an actual breakdown in order to expedite the service call process when you do have an actual breakdown.
The first benefit you would receive is that your company profile would be recorded into our customer list and you
would not have to repeat all your company information every time you require our services. The second benefit would
be that we would have all your specific instructions pertaining to your service calls in our database including names of
other people in your organization authorized to make service calls on your behalf.
We will require general information including your name, company name, telephone number, fax number, address,
size of your fleet and after hours contact information. We will also require any specific instructions you have regarding
service calls and any authorization limits you may have.
Our regular business hours are Monday to Friday, 9:00 A.M. to 5:00 P.M., eastern standard time.