How It Works For Our Customers
Quickly request a service call online
Quickly Create Customer Account and Log In
New customers can quickly create a customer account by clicking on the ‘Become a Customer’ button. Becoming a Road Dogs customer is absolutely free. Log into your account by clicking on the ‘Customer Portal’ button in the option menu at the top of the website.
Select the Service You Need and Receive an Instant Quote
Once you have successfully logged into your account, you can view all the services that are available and select the service currently require. Based on the type of service requested and the time of day of the service call, an instant quote is generated for your approval.
Track the Status of the Service Call
Once your service call has been dispatched to one of our service providers, you can track the status of the service call through your customer portal including the exact location of the service provider. You will also receive automated notifications by text or email every step of the way to inform you on the status of the call.
Make Prompt Hassel-Free Payments Online
At the end of the service call, we will automatically send you our invoice with all details of the service call. With easy and secure online payment options available, you can instantly pay for your service call and immediately receive confirmation of your payment.
Rate the Service Provider
As Road Dogs believes in accountability, we encourage our customers to rate the service provider after the service call is completed. Our service providers are held to a high standard and must maintain a high star rating in order for the to do work for us.
SERVICE CALL PROCESS FOR CUSTOMER
Join the Road Dogs Team
What Makes Road Dogs Different?
Road Dog service providers arrive within minutes after accepting your service call, reducing equipment downtime.
Road Dogs customers can dispatch a service call online within minutes through the customer portal.
Instant quote generation
Road Dogs customers know exactly how much the service provider will be charged as there are no hidden costs.
As a Road Dogs customer, you have the opportunity to rate the service provider after every service call is completed.
All service calls dispatched through Road Dogs are covered by a 10,000,000.00$ liability insurance policy.
The Road Dogs app allows you to see exactly where the service provider is through GPS tracking.
What Makes Road Dogs Different for Customers?
Convenient Online Booking
Book your service call on your desktop computer or on a mobile device through your very own customer portal. No phone calls required. You can even cancel or re-schedule your bookings online.
Live Service Call Tracking
After you book your service call, track the location of the service provider every step of the way.
Receive automated notifications such as ‘We are on our way,’ ‘We have arrived,’ and ‘Call has been completed.
Instant Quote Generation
Get an instant and fair quote before you book the service call including the cost of any additional charge.
Fast Response Time
Having multiple service providers available at all times ensures you get the fastest roadside assistance and shortest downtime possible.
Communicate Directly with Service Provider
Call, text or email the service provider if required. All communication between the customer and service provider is recorded under one booking number for future reference.
Rate the Service Provider
At the end of every service call you can rate the service provider. Only service providers that maintain a high star rating will be available to…
Easily make a complaint if required and rest assured that your voice will be heard. All complaints will be investigated quickly and fairly.
What Makes Road Dogs Different for Service Providers?
Eliminate Phone Calls
Customers request service calls online and then get instant notification every step of the way eliminating numerous unnecessary phone calls.
Hassell Free Booking
All you have to d ois accept a service call when you are notified that a service call is available. Road Dogs takes care of all the rest.
Road Dogs provides their customers with instant quotes when a service call is booked. All service providers know exactly what they are going to be paid before they do the service call.
Work When You Want
When you see a service call you like, take it. It’s as easy as that. Get extra work when you need it.
Track all service calls
Using your very own service provider portal, track all your current and past service calls. Instantly review details of every service call performed including payment information.
Get paid within 14 days of the service call completion. Payment gets automatically deposited into your bank account.
Rate the Customer
At the end of every service call, you can rate the customer as Road Dogs believes that customers should also be held to high standards.
‘Post Service’ Feature
Posting your service on our schedule helps make sure your truck is always utilized by matching you to available service calls that meet your specific needs.
EMERGENCY ROADSIDE ASSISTANCE
Mobile Trailer Repair & Service
Road Dogs will go out to your trailer location to repair or service the trailer as required.
Mobile Reefer Repair & Service
A Road Dogs technician will attend the location of your reefer and repair or service the reefer as per your request.
Mobile Heater Repair & Service
Road Dogs will send a technician to repair or service your heater wherever it is and as per your instructions.
Mobile Truck Repair & Service
Road Dogs will travel to your truck location as quickly as possible to repair the truck as required.
Mobile Snow Removal From Trailer Roofs
During the winter months, Road Dogs will attend the location of the snow covered trailer and remove the snow from its roof.
EMERGENCY ROADSIDE ASSISTANCE
The harshest of winters get along with the heavy snowfall which makes it quite difficult, and a cumbersome task to get the snow off from roads, lawns, and so many other places.
Transportation of perishable goods requires refrigeration. There's no scope of error while transporting the goods in refrigeration units as this can lead to substantial losses and damages.